In a report authored by Heather McGhee, president of progressive think tank Demo, and NAACP Legal Defense and Educational Fund’s Sherrilyn Ifill, the two diversity advisers say the coffee giant should introduce civil rights audits and increase racial sensitivity training for its executives.
Ifill said following the report’s release:
Our report lays the groundwork for Starbucks to review and strengthen its existing policies to prioritize racial equity and the dignity of all customers. We hope companies across industry will use our recommendations as a blueprint for transforming their anti-bias and inclusion practices, and that they will engage people inside and out of their corporations to ensure everyone can enjoy their services free from fear of discrimination.
Starbucks should appoint an “independent racial equity consultant,” to oversee the implementation of the report’s recommendations, while increasing participation in community outreach programs, say Ifill and McGhee.